Refunds, Cancellations & Chargebacks Policy — JabalPay

Effective date: March 4, 2026
Last updated: March 4, 2026

This policy explains JabalPay’s position on refunds, cancellations, and chargebacks/disputes for transactions made through JabalPay (the “Services”). This policy forms part of our Terms of Service (Consumer).

Contact (all inquiries): [email protected]

1) Read this first (the rule)

All payments are final

Once you submit a transaction through JabalPay, it cannot be cancelled, stopped, reversed, or refunded.

This is because once funds are received for processing, they are sent, converted to stablecoin, and delivered to the destination wallet. After that point, the transaction is irreversible.

Refunds are not allowed

JabalPay does not offer refunds. Any payment you send is non-refundable.

2) Your responsibility for details (very important)

You are solely responsible for ensuring all transaction details are accurate, including but not limited to:

• destination wallet address

• network/chain selection (if applicable)

• recipient information

• amount and currency

If you enter incorrect details (for example, a wrong wallet address), your funds may be permanently lost. JabalPay is not responsible for losses caused by sender error.

3) No cancellations or stops

• We cannot cancel transactions after you confirm them.

• We cannot stop processing once it begins.

• We cannot reverse or recall funds after they are sent to the destination wallet.

Do not send a transaction unless you are completely sure the destination and details are correct.

4) Chargebacks and disputes

Some funding methods (depending on what you used to pay) may allow you to request a chargeback or file a dispute with your bank or payment provider.

If you file a chargeback/dispute:

• we may restrict or suspend your JabalPay account during the investigation,

• we may provide transaction information and evidence to the bank/payment provider, and

• you may remain liable for amounts owed if the dispute is denied or reversed.

Important: A chargeback does not mean a blockchain transfer can be reversed. If funds were delivered to a destination wallet, that delivery generally remains final.

5) Mistakes, fraud, and unauthorized access

If you believe your account was accessed without authorization, contact [email protected] immediately.

However:

• transactions sent from your account are treated as authorized by you unless we determine otherwise, and

• because transactions are final, recovery may not be possible even in cases of fraud or unauthorized access.

You are responsible for keeping your login credentials secure and for promptly notifying us of suspicious activity.

6) Compliance and legal requirements

We may take actions required by applicable law, regulation, or lawful requests (including compliance reviews). These actions may include delaying onboarding, restricting access, or requesting additional information.

Nothing in this policy limits any rights or obligations that cannot be excluded under applicable law.

7) Changes to this policy

We may update this policy from time to time. If we do, we will update the “Last updated” date and publish the revised policy on our website.

Contact

For questions about this policy, email [email protected].