Service Status & Incident Communications — JabalPay

Effective date: March 4, 2026
Last updated: March 4, 2026

This page explains how JabalPay Inc. (“JabalPay,” “we,” “us”) communicates service status, planned maintenance, and security/operational incidents related to jabalpay.com and our services (the “Services”).

Contact (all inquiries): [email protected]

1) Where we publish status updates

We may communicate service status and incident updates through one or more of the following channels:

• notices on jabalpay.com (including banners or a status page, if available), and/or

• email messages to the address associated with your account.

2) Planned maintenance

We may perform maintenance to improve reliability, security, or functionality.

When feasible, we will provide advance notice of planned maintenance that may affect availability or processing times. However, some maintenance may occur without advance notice for urgent security or stability reasons.

3) Incidents and outages

An “incident” may include service disruptions, degraded performance, third-party outages, or security events that impact the Services.

If an incident occurs, we may provide updates that include:

• affected components (e.g., login, verification, transaction processing),

• known impact (e.g., delays, reduced availability),

• mitigation steps we are taking, and

• when service is restored (or when we believe it is stable).

Updates may be limited for security, legal, or operational reasons.

4) Processing delays and third-party dependencies

Some parts of the Services rely on third parties (for example, banking/payment rails, compliance providers, and infrastructure partners). Incidents affecting those providers can cause:

• delays,

• temporary unavailability, or

• changes in supported corridors or limits.

JabalPay does not control third-party systems and cannot guarantee their availability.

5) Important: transaction finality

Even during incidents or delays, transactions may remain final once initiated.
All payments sent through JabalPay are final and non-refundable. Transactions cannot be cancelled, stopped, reversed, or refunded once submitted for processing.

You are responsible for confirming that all transaction details (including destination wallet address and network/chain, if applicable) are correct before sending.

6) Security notifications

If we detect a security issue that may affect users, we may send security notices and recommended actions (for example, password resets or additional verification steps).

You are responsible for:

• keeping your email current,

• maintaining secure credentials, and

• promptly notifying us if you suspect unauthorized access.

7) How to report an incident

If you believe the Services are not working as expected, or you suspect a security issue, email [email protected] and include:

• the email linked to your account,

• a description of the issue,

• the time it occurred (with time zone),

• any relevant transaction IDs, and

• screenshots or error messages (if available).

For urgent security concerns, use the subject line: “URGENT — Security”.

8) Updates to this page

We may update this page from time to time. If we do, we will update the “Last updated” date and publish the revised version on our website.