KYC / Verification Policy — JabalPay

Effective date: March 4, 2026
Last updated: March 4, 2026

This KYC / Verification Policy explains how JabalPay Inc. (“JabalPay,” “we,” “us”) verifies the identity of users and, where applicable, businesses, to comply with legal requirements and manage fraud and financial crime risk.

Contact (all inquiries): [email protected]

1) What “KYC” means

KYC stands for Know Your Customer. It refers to identity verification checks we perform to confirm who you are and to help prevent fraud, money laundering, terrorist financing, and sanctions violations.

If you use JabalPay as a business, we may also perform KYB (Know Your Business) checks.

2) When verification is required

Verification may be required:

• when you create an account,

• before you can access certain features,

• when you reach certain transaction amounts or limits,

• when we detect activity that requires additional checks, or

• when required by law, regulation, or our partners.

We may require verification at any time, including after you have already used the Services.

3) What information we may request

Depending on your account type and risk profile, we may request:

For individuals (KYC)

• Full legal name

• Date of birth

• Residential address

• Email address

• Government-issued ID (e.g., passport, driver’s license, national ID)

• A selfie and/or liveness check (to confirm you match your ID)

• Proof of address (e.g., utility bill, bank statement)

• Source of funds / source of wealth information (where required)

• Transaction purpose and recipient details (where required)

For businesses (KYB), if applicable

• Legal business name and address

• Registration/incorporation documents

• Ownership structure and directors/officers

• Beneficial owner information (UBOs)

• Business activity description and expected transaction activity

• Proof of authority for the person acting on behalf of the business

4) How verification works

We may use a combination of:

• automated checks (document authenticity, selfie/liveness, database checks),

• manual review, and

• ongoing monitoring and screening (including sanctions/PEP screening and fraud signals).

We may also request additional documents or clarifications if information is unclear, inconsistent, or cannot be verified.

5) Third-party verification providers

We may use third-party service providers to help verify identity and run compliance checks (for example, document verification, liveness checks, sanctions screening, and fraud prevention tools).

These providers process personal information on our behalf to deliver verification services. We only share what is reasonably necessary for verification and compliance purposes.

6) What happens if you don’t complete verification

If you do not provide requested information, or if we cannot verify you, we may:

• decline account creation,

• restrict access to some or all Services,

• reduce limits,

• pause activity pending review, and/or

• suspend or close your account.

7) Accuracy is your responsibility

You must provide accurate, complete, and up-to-date information.

If you provide false, misleading, or incomplete information, we may refuse service, restrict your account, or close it.

8) Restricted users and jurisdictions

We may refuse or restrict service if:

• you are in a restricted jurisdiction,

• you are a sanctioned person or associated with sanctioned activity,

• your activity indicates fraud, financial crime, or prohibited use, or

• we are required to do so by law or by our partners.

9) Records and retention

We retain verification records as required by law and for legitimate business purposes such as fraud prevention, dispute handling, and compliance audits.

Retention periods vary by document type and legal requirements. We may retain certain information even after your account is closed where legally required.

10) Privacy

How we collect, use, and share personal information is described in our Privacy Policy. This policy should be read together with the Privacy Policy and other compliance-related pages.

11) Changes to this policy

We may update this policy from time to time. If we do, we will update the “Last updated” date and publish the revised policy on our website.

Contact

For questions about verification or to submit documents requested by our team, email [email protected].